Return & Refund Policy – ShowStopper

At ShowStopper, we value our customers and aim to provide the best shopping experience. Please read our return and refund policy carefully before placing your order.

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1. Conditions for Return :

Returns will be accepted only under the following conditions:

Disputed products ( defective / incorrect product)

Wrong size delivered

 

Return Criteria :

Returned products must meet all the following conditions:

Product must be unworn, unwashed, and unused

Product must have original tags attached

Product must be in original packaging

Original invoice must be provided

Return request must be made within 48 hours of delivery

Failure to meet any of the above conditions may result in rejection of the return request.

 

Return Request Process ;

To initiate a return, customers must:

Email us at support@sstopper.com or showstopper495@gmail.com

Mention Order ID, reason for return, and attach clear product images

Our support team will verify and arrange pickup if approved.

 

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2. Refund Policy:

Refund Process:

Refunds will be made only to the original online payment mode used at checkout.

Refund processing time: 7–10 working days

Refund process will start only after the returned product is picked up, inspected, and approved by our quality team

Non-Refundable Items :

The following items are non-returnable and non-refundable:

Bespoke / Custom-made orders

Sale & clearance items

Accessories (unless damaged or defective)

Cancellation Policy :

To avoid operational and production losses, Showstopper follows a strict cancellation policy:

 

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3. Order Cancellation :

Orders can be cancelled only within 12 hours of placing the order, provided the order has not been processed or shipped.

Once the order is packed, dispatched, or production has started, cancellation will not be permitted.

Bespoke Order Cancellation

Bespoke (custom-made) orders cannot be cancelled once production has started.

If cancellation is requested before production begins, a 20% processing fee will be deducted.

 

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4. Company Rights :

Showstopper reserves the right to:

Cancel orders due to stock unavailability, pricing errors, payment failure, or technical issues

Refund such orders fully without any additional liability

 

Contact Us

For any queries related to returns, refunds, or cancellations:

Showstopper
📧 support@sstopper.com